Our client was looking to improve access to information and streamline service delivery across numerous departments that support the faculty and support staff of 100+ schools and over 50,000 students. So, we did what any custom-app-portal-obsessed-ServiceNow-loving-firm would do - we designed and developed a shared services portal. A one-stop location where employees can seek information and interact with any department.
We approached this engagement in phases by focusing on stakeholder alignment of a shared vision for the designs look and feel first. The first phase was centered on core services, including HR, IT, and Facilities. During the second phase, we worked in close collaboration with the ServiceNow sustainment team to enable them to successfully onboard additional departments. If you’ve never heard of a shared services portal on the ServiceNow platform, we wouldn’t be surprised; this is arguably one of the first-ever built for a ServiceNow customer!